USAGE POLICY
AssociateHost has a responsibility to protect each of our
clients and provide the best service possible. The AssociateHost
customer is expected to have a basic knowledge of how the
Internet functions, the types of use which are generally
acceptable on the Internet, and the types of use which are
to be avoided. Common sense is the best guide as to what
is considered acceptable use. Also common sense is the rule
when uploading files during high traffic usage times on
the Internet. AssociateHost offers space for your site on
our servers and has nothing to do whatsoever with your access
to reach our servers or the time it takes to upload, etc.
The following guidelines were designed to ensure these services.
CONTENT
All services provided by AssociateHost may be used for
lawful purposes only. Transmission, storage, or presentation
of any information, data or material in violation of any
United States Federal, State, or City law is prohibited.
This includes, but is not limited to: copyrighted material,
material we judge to be threatening or obscene, or material
protected by trade secrets and other statutes, violation
of U.S. export restrictions, harassment, fraud, trafficking
of obscene material, drug dealing, and other illegal activities.
The subscriber agrees to indemnify and hold harmless AssociateHost
from any claims resulting from the use of the service that
damages the subscriber or any other party.
NOTE: Pornography and sex-related merchandising is prohibited.
This includes sites that may infer sexual content, or links
to adult content elsewhere. This is also true for sites
that promote any illegal activity or content that may be
damaging to our servers or any other server on the Internet.
Links to such materials are also prohibited. A few examples
of non-acceptable content or links are:
- pirated software
- hacker's programs or archives
- warez sites
- mp3 archives
AssociateHost will be the sole arbiter as to what constitutes
a violation of this provision.
SERVER RESOURCES
Any web site that uses a high amount of server resources
(such as CPU) will be given an option of either paying extra
(which depends on the resource needed) or reducing the resource
needed to an acceptable level. Misuse of system resources,
including but not limited to employing posts or programs
which consume excessive CPU time or storage space, permitting
use of mail services, mail forwarding capabilities, POP
accounts, or autoresponders other than for the customer's
own account, resale of access to CGI scripts installed on
AssociateHost's servers, or attempting to use a single customer
account for third party web sites by allowing more than
one domain pointer to be used to reference pages within
the customer's site will not be allowed. AssociateHost shall
be the sole arbiter of what is considered to be a high server
usage level.
EXCESSIVE BANDWIDTH USAGE
The monthly bandwidth allowance is listed on your Plan's
Feature Page. We will monitor your bandwidth as necessary
and will notify you if your traffic is exceeding your allowance.
Sites that exceed the traffic limits will be charged $5.00
per Gigabyte per month over the monthly allotment for the
Plan the customer has opted.
CHAT ROOMS
AssociateHost does not allow clients to install their own
chat rooms. Chat rooms tend to be a large system hog and
we cannot permit it as an account option. AssociateHost may
provide chat rooms under certain Plans (see comparison chart
for availability) for free or a small extra fee that should
meet most users' needs and run without hindering the performance
of the servers. Non-Java chat rooms (cgi or perl based)
are not allowed.
BACKGROUND RUNNING PROGRAMS
AssociateHost may allow programs to run continually in
the background, these programs will be considered on an
individual basis and an extra charge will be incurred based
on system resources used and operational maintenance needed.
If you wish to run background programs please contact us
before doing so.
IRC
AssociateHost does not allow IRC or IRC bots of ANY KIND,
NO MATTER HOW SMALL, to be operated on our servers.
MAIL CONFIGURATIONS
AssociateHost supports e-Mail connectivity to our servers
directly. This means you specify POP3 and SMTP server names
in your e-Mail client to connect to us directly to receive
e-Mail on behalf of your domain. Any requests for MX record
changes to support any other configuration will result in
additional charges.
FOREIGN DOMAIN REGISTRATIONS
AssociateHost will host any domain from any foreign registry;
however, the user is responsible for the registration of
any name not a .com, .org, .net, .biz, .info or .edu domain.
An .edu domain is for accredited, degree granting educational
institutions. EDU requests (if you feel you warrant an .edu
domain) are not guaranteed by AssociateHost and if not approved
by the InterNIC you may be forced to obtain an .org domain.
NET ABUSE USING E-MAIL
The sending of commercial advertising through e-Mail
(AKA spamming) from an AssociateHost server, referring to
a URL on an AssociateHost server, or using an e-Mail address
that is maintained on a AssociateHost server is STRICTLY PROHIBITED.
This includes but is not limited to activities such as using
a non-existent e-Mail return address on a commercial solicitation,
allowing spamming by third parties to promote a web site
hosted by AssociateHost, trolling (posting outrageous messages
to generate numerous responses), mail bombing (sending multiple
messages without significant new content to the same user),
subscribing someone else to a mailing list without that
person's permission, cross posting articles to any newsgroup
without their permission, and commercial advertisements.
In general, any kind of commercial advertising in areas
on the Internet not intended for such purposes is prohibited.
Government laws construed as protecting this practice do
not apply. If you are found to have spammed, then we will
immediately, without warning, terminate your account with
no refund. In addition, we will impose a $100 penalty for
each spam policy violation. We reserve the right to refuse
or cancel service to known spammers. Lastly, we reserve
the right to determine what violates this policy.
GENERAL NET ABUSE
Use of copyrighted material without first obtaining appropriate
permission from the copyright holder is in strict violation
with federal laws, and will not be tolerated wihin the web
pages hosted by AssociateHost. If you are not an AssociateHost
customer, but believe an AssociateHost customer is in violation
of one or more copyright laws, please immediately e-mail
hosting@~AssociateHost.com with the site URL and specifics
of the material believed to be in copyright violation. If
the material proves to be in copyright violation, we will
allow the customer/site owner the opportunity to immediately
remove the material. If the material is not removed within
48 hours of notice of proven violation, we will disable
the account until the customer/site owner complies with
our request to remove the material.
Linking to another web site for content and/or graphics
materials is considered "bandwidth theft." While bandwidth
theft is not currently considered a federal, state, or local
law, AssociateHost does NOT allow such activity. If you have
content that is being directly linked on the pages of one
of our customers and you have not granted permission for
such linkage, please immediately e-mail hosting@~AssociateHost.com
with the site URL and specifics of the material being linked.
We will investigate the matter, and if a violation is indeed
in existence, we will allow the customer/site owner the
opportunity to immediately recitify the problem by removing
direct links. If the material is not removed within 48 hours
of notice of proven violation, we will disable the account
until the customer/site owner complies with our request
to remove the material.
Any AssociateHost client found to be in violation of either
copyright laws or bandwidth theft whose site is disabled
due to non-compliance within the stated 48 hour period will
receive no refund whatsoever for any downtime the site suffers
as a result.
SERVER ABUSE
Any attempts to undermine or cause harm to an AssociateHost
server or using an e-Mail address that is maintained on
an AssociateHost machine is STRICTLY prohibited. We reserve
the right to deactivate any script (even our own) if it
is used to such an extent that it poses a threat to the
performance of our network.
Any sub-networks of AssociateHost must adhere to the above
policies. The failure to meet or follow any of the above
guidelines are grounds for immediate account deactivation.
We reserve the right to REMOVE any account (deactivated
or not) within 10 days prior notice except for spamming.
which warrants immediate removal with no refunds of monies
paid to AssociateHost
Complaints about violators of our policies should be
referred to hosting@~AssociateHost.com. Each complaint will
be fully investigated. AssociateHost reserves the right to
fully investigate any reported violations and to determine
the proper consequences.
DOMAIN TRANSFER
We will submit an application to transfer your domain
to our server.
Your (domain owner) responsibilities:
You must inform us if you have not received any e-Mail
from InterNIC to confirm the transfer of your domain
within 2 days.
If you did not receive any confirmation email from
InterNIC, it may be because your original administrative
e-Mail with InterNIC is:
- no longer valid, or
- misspelled
It is your responsibility to make sure that the "Administrator"
e-Mail address that you register with InterNIC is correctly
spelled and current.
Important: The "Administrator" e-Mail address that you
register with InterNIC is the only venue by which InterNIC
can contact you, and it will be used to confirm your domain
transference request. If you misspell this e-Mail address
or have changed your e-Mail address without informing InterNIC
or AssociateHost, your domain will not be transferred.
Important: AssociateHost will not be responsible for any
untransferred domain due to invalid or incorrectly spelled
e-Mail with InterNIC. If your e-Mail is not a valid e-Mail
or your domain didn't get transferred within 7 days, you
must contact us to let us know about this problem for further
assistance.
Note: AssociateHost service will start from the day that
we set up your site, regardless of whether or not your domain
gets transferred.
BILLING POLICY
You may elect billing by credit or debit card payment
on the hosting secure order form. All hosting fees
are billed monthly on the first day of each month and are
payable in advance.
You will be notified via e-Mail if your account is in
arrears due to credit card refusal. If you change
e-Mail address you must inform hosting@~AssociateHost.com.
If your account has been removed due to non-payment, a $50.00
reconnection fee will need to be paid plus all monies due
to make your account current.
30 DAY MONEY BACK GUARANTEE
Our plans include a 30 day money back guarantee. If you
are dissatisfied with your service for any reason, you will
receive a full refund if you cancel your account within
30 days of the activation of your account. Refunds
for domain registration, if we perform the domain
registration service for you, are NOT available under any
circumstances. Any requests for cancellation
must be received in writing via email, regular mail or fax.
Cancellations over the telephone are not accepted.
ALL OTHER REFUNDS
AssociateHost does not refund for less than a 30 day period
so if you choose to cancel, the beginning of the next month
will be considered your cancellation date.
CANCELLATION
AssociateHost requires any site cancellation to be informed
in written notice at least 14 days before the first day
of the month. If you cancel service with less than
14 days notice or after the due date, AssociateHost will charge
the monthly fee for the following month.
These policies are subject to change without notice. AssociateHost
reserve the right to refuse service to anyone or to deactivate
any account at our sole discretion.
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